The next time you log on to your account: Enter your ETRADE user ID and password. Download the VIP Access application on the new phone. To use Push flows, you need to install and register with the VIP. If your device is Touch ID or Face ID enabled and your organization enforces it, you can approve the notification with your fingerprint or facial recognition authentication. However, if you install the VIP Access desktop app, it will only allow you to execute Mobile OTP capabilities and not allow you to execute Push. Enter this Security Code into the field provided on the website or application you are trying to access. When you install the VIP Access App in your mobile, the Mobile OTP and Push capabilities are activated for that installation by default. Select the account corresponding to the site or application you are trying to access and a six-digit Security Code will be displayed. Follow the prompts to link the app to your ETRADE account. In the Symantec VIP app, you will see your registered account listed. Upon launch, it will give you a unique credential ID and six-digit security code. The second call resolved the issue in about 2 minutes. Download our free VIP Access mobile app to your device. Would it be faster to move money / shares to a different institution?ĮDIT: Fixed now, but both calls waited for almost exactly 60 minutes before someone picked up. I've been listening to music on the "direct line" for 32 minutes now. Provide your credential ID and a security code to register your VIP credential. The rep was unable to enable MFA again, suggested I needed to restart my phone and gave me a direct line to avoid waiting again, and wished me luck. Register Your VIP Credential Credential ID is a required field. Trying to move the Symantec "VIP Access Token" MFA app from an old phone to a new one.įirst, on what planet is it normal to need to speak to a human to enable / disable / modify this? I've moved a dozen accounts using two other token generating apps requiring about 2-3 hours time and no need to make a phone call.Īfter waiting an hour, I spoke with someone who was able to disable it, but when I logged in again I was not prompted for the token code.
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